Whenever possible, you should try to minimize the disruption to your users when providing tech support. If you can solve problems and perform maintenance in the background while your customer continues to work, all the better. SolarWinds® MSP Take Control™ provides a complete set of tools that allow you to maintain and work on a customer’s computer without needing to talk to them directly. Jump into the system via the bash shell, transfer files silently, and call the system manager to view CPU usage or kill processes, all from a single lightweight system that keeps performance high for you and your customers.