Pre-Paid Support Services
Not sure where to start? Don’t know how long you would require hosting services? We’ve got you covered. Our pre-paid support plans offer our customers flexibility and comfort. Let us support you at a budget which you set.
Customers are able to allocate a budget that they are comfortable with by pre purchasing a pool of hours covering a plethora of services. This method lets you effectively manage the financial impact that support has on your business as well as your service.
Pre-Paid services are offered under three different time slots:
8 a.m - 5 p.m; 1 Biz Hour = 1 Billable Hour
5 p.m - 11 p.m; 1 Biz Hour = 1.5 Billable Hours
- 11 p.m- 7 a.m/Public Holidays/Weekends 1 Biz Hour = 2 Billable Hours
We’ll work with you to ensure that support stops being your problem and convert it into our priority using the latest industry best practices, communication tools and our award winning customer service.