Deciding to pursue a Google Apps based solution, outsourcing management of this service will aid you in utilizing your investment to it's full capability. WJ England & sons is uniquely positioned to aid you in your adoption of this technology without putting a strain on your local IT resources.
Due to the complexity of Google Apps, utilizing our services can reduce your IT costs and free up your internal resources which will allow you to focus them on more important projects. In addition you are able to relax, knowing that your environment is being thoroughly managed while providing your with full transparency across the board. We ensure that our experts are at your disposal for every task, from simple requirements such as adding new accounts to the more complex solution such as configuration management and monthly reporting. Our team will work with your to determine the appropriate level of support that your business requires.
Google Apps Service Overview
Below is a list of just some of the services which we are able to provide you with. Should there be anything that is not mentioned in the list below, please feel free to get in touch.
- New hire adds
- Employee exits management
- Password reset
- Configuration management
- IT department support
- Group creation and management
- Email signature adjustments
- Google-related help desk escalations
- Chromebox for Meetings management
- Apps whitelists
- Domain whitelist management
- Monthly reporting
- Designated escalation professional
- How to and break/fix issues (Level II support)
- Domain management
- Org structure management
- Best practices configuration
- Management of approved third party applications
- GADS management and configuration
WJE & Sons provides multiple levels of 24×7 managed services support. The level of support required is dependent entirely on your business needs and budget. If there is a package that isn't perfectly suited for you, we'll create one that is.
Quarterly Support Reviews
Each quarter, we take it upon ourselves to review your standing with us and determine how well our services are benefitting your company. We'll let you know which services you should remove/add in order to be 100% optimized. These services generally include:
- Support reporting overview
- KPI's based around Drive, Mail, Calendar, Mobile, Browser, etc.
- Summary of key Google updates and new features or services
- Set goals/challenges and discuss how best to tackle them
- Initiative, milestone and achievement review
- Outline of priorities, goals and initiatives for the future
We also offer Executive Training services which include on site training for VP or C-level Executives and their admin assistants. Training sessions are typically catered for 1-2 individuals per session and aims at providing users with the tools to be able to gain a sound understanding of Google App technologies. Topics that are usually covered include Email, Calendar and Contacts use, including subjects such as delegation, conversation threading, labeling, meeting scheduling and mobile device usage. It is important to note that both training sessions as well as their content can be fully customized towards a clients particular needs.
Got a question you want answered? Then please contact us today via email or call +356 21248205 and we can work with you to arrange a demonstration at your own convenience.