SolarWinds – Customer Portal

Make Life Convenient for Your Clients with a Branded Customer Porta

Anything you can do to improve the client experience counts as one more reason for them to stick with you as their IT service provider. SolarWinds® MSP Manager™ provides you with a customer portal that allows your clients to submit tickets, check ticket status, and more. And on top of all of that, you can easily add your own logo and branding, so your customers never forget who makes everything run so smoothly.

Provide a Great Experience

Add tickets: Your clients can skip the phone calls and emails, and create a new ticket directly from your customer portal. From a single interface, they can enter all of the information they need to get their issue solved.
View ticket status: Additionally, your users can check the status of their current ticket right from the portal, keeping your clients in the loop and saving you an unnecessary phone call or email.
Mobile application: Just like you can download the MSP Manager app to support customers, your customers can download the SolarWinds MSP Support app to look into their own support requests.
Branded: Make the customer portal your own by entering your company URL, adding your logo, and setting the design to match your company’s branding.
Intuitive: Similar to the rest of MSP Manager, the customer portal feature is simple for you to set up and easy for your clients to use.