Your 3CX support options
We’re very flexible when supporting clients and can tailor packages to suit your individual requirements. Listed below are our most utilized support packages, but we’re happy to provide any additional service at your request.
3CX 24×7 Monitoring
We will monitor your phone system 24x7x365 and will raise alerts with your contact of choice should anything go amiss or fail. Security updates and patches are included in this service. We can also provide you with reporting so that you can get an overview of what exactly is going on.
3CX Remote Support
Perhaps our most popular option – Remote management without limitations as well as telephone support for all your employees during office hours. We can also cover change requests such as new extensions should you wish to not worry about this responsibility yourself.
3CX Onsite Support
In addition to remote management and support, some clients like to include a pre stipulated amount of onsite hours each month. This is used to cover emergencies or other situations where having a fully trained 3CX engineer onsite is beneficial in troubleshooting as well as implementing improvements to the system.
Particular clients also receive unrestricted onsite time. This gives you the peace of mind that a 3CX engineer is operating on your behalf at unlimited availability.
3CX Tailored Support
- While offering all this, we still choose to remain flexible. Customer satisfaction is about making sure that YOU get the support you need for your 3CX system.