Your team should spend most of their days fixing IT issues for clients, not filling out forms. To boost productivity, it’s important that your help desk system sticks to the main points without bogging you down in details. SolarWinds® MSP Manager™ lets engineers enter the critical information they need without making them fill out a ton of unnecessary form fields. And with built-in timers and rate selection, your time is accurately tracked when invoicing your clients.

Quick ticket: From any screen, you can quickly create a ticket using our quick ticket feature. For example, when browsing through a client’s assets, you could create a ticket in seconds without having to leave the page.
Email to ticket creation: MSP Manager can be set to automatically create a ticket for you if a user submits it via email. Additionally, all email correspondence between technicians and the user will be captured within the ticket.